<B>Answer:</B> The problem is caused because the user does not have authority to update the installation folder. This most commonly happens in Windows 7 when UACis turned on. Even when logged on as Administrator.
<B>Choose one of these three possible Solutions:</B>
- Close Surveyor/400. Then right click on your Surveyor/400 icon and select Run as Administrator. You should then be able to upgrade Surveyor/400. Granting this effects only your Surveyor/400 client on your PC.
- Turn off UAC
- Download and install version 3.7.7 or higher which gives the user permission to folders required for updates.